Help Centre
Getting Started
Creating your account
Sign up at /signup with your email. No credit card required.
Completing your Investor DNA
Three short questions during onboarding teach the AI your goals and risk profile.
Connecting your first exchange
Generate a read-only API key on your exchange, paste it into Connected Accounts.
Understanding Your Dashboard
What the Health Score means
A 0-100 score across six dimensions. 80+ is strong.
Reading the Morning Brief
A short daily summary personalised to your holdings.
Portfolio Analysis
Deep Score explained
Four dimensions per coin: quality, network, team, valuation.
Anti-fragility score
Replays historical crashes against your real portfolio.
Goals and Planning
Setting your first goal
Pick a type, target amount and date. Get a monthly action card.
Three-bucket strategy
Foundation, growth and exploration buckets balance risk.
Tax Reporting
Generating your tax report
Choose your country and cost basis method, then export CSV.
Cost basis methods
FIFO, LIFO and HIFO each treat gains differently.
Account Management
Changing your email or password
Settings → Account.
Deleting your account
Settings → Account → Delete. 30-day recovery window.
Billing and Subscriptions
Starting your trial
14 days of Growth or Pro access, no card.
Cancelling
One click in Settings → Billing. Effective at end of period.
Switching plans
Upgrade or downgrade anytime. Prorated.
Troubleshooting
My exchange won't connect
Check the API key is read-only and not IP-restricted to another address.
Prices look wrong
Pull-to-refresh on mobile or click Refresh. Price cache is 5 minutes.
I can't log in
Use 'Forgot password' or contact support.
Still need help?
Email us at deepledgeraiofficial@gmail.com.